Problem Clients
Celia Weaver
We know about problem clients that cost us money, and how it is best to ditch them. What do you do when you have a problem client (doesn't pay, doesn't pay on time, refuses to…
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The Zenith Model
Celia Weaver
Does anyone have any insight about MSPs, especially small ones, using the Zenith NOC and Help Desk business model? My company has won bids against a competitor who is selling this model because our clientele…
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SOX
Celia Weaver
Does anyone have any input on SOX compliance and the MSP model. We have a growing MSP business (approx 50 fixed fee customers) but as we move up-market, we have bumped a few times into…
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Vendor Resource Center
Charles Weaver
Just thought I'd let everyone know that the new Vendor Resource Center is now live. When you login just click on the Vendor Resource Center link on the left hand menu. We have over 500…
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The Utility Company Eases the Transition from Onsite to Remote Technology Support
Charles Weaver
July 28, 2008 Ottawa, Canada – The Utility Company, a single-source provider of technology, communications and business management solutions for small and medium-sized businesses (SMB) across North America, today announced the rapid adoption of its…
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