Have Managed Services Become a Commodity?
Charles Weaver
It seems like I address this issue every few years: is managed services becoming a commodity? While this question was expected back in the early 2000s, having it repeated so frequently today is a little bizarre.…
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CalTech Completes MSP/Cloud Verify Certification
Charles Weaver
CalTech today announced that it has successfully completed the MSPAlliance's MSP/Cloud Verify Program (MSPCV) certification process, the oldest certification program for cloud computing and managed services providers. The MSPCV is based on the 10 control…
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Security Must Be Addressed By MSPs
Charles Weaver
I believe we are at the point where security must be addressed by managed service providers (MSPs), regardless of their service or market vertical expertise. The threats MSPs and their customers face is an undeniable…
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Do You Stay In Touch With Your Managed Services Customers?
Charles Weaver
Simple Misunderstandings IT services are complicated, and sometimes excellent providers are fired for doing too good a job. Here's a hypothetical scenario. You're an excellent MSP. The services you provide are always top-notch, and there's seldom anything lacking…
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Telemarketing to Grow Managed Services Business
Charles Weaver
Talent is one of the hardest commodities to come by when you are a hiring manager of a small to medium-sized business. The talent pool that exists in the market is extremely diverse and presents…
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