Private Cloud Computing
Charles Weaver
The term private cloud computing may have multiple meanings to different people, but it is generally considered to be the opposite of public cloud computing. Private cloud typically means cloud computing behind a corporate firewall.…
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Remote Monitoring & Management (RMM)
Charles Weaver
Remote Monitoring & Management platforms (RMM) allow managed service providers to perform necessary and important IT management tasks even though the objects under management may not be physically in the presence of the MSP. Because…
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Help Desk
Charles Weaver
The Help Desk (sometimes called a service desk) is oftentimes confused or mistaken for a Network Operation Center (NOC). Although these two components sometimes are located in the same physical space, the help desk and…
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NOC (Network Operation Center)
Charles Weaver
The NOC, or Network Operation Center, is usually a physical location where a MSP delivers their managed services. The NOC is the heart or nerve center of the MSP operation. Originally used by telecommunications companies,…
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Definition of Managed Services
Charles Weaver
Managed Services is a term that can mean many things to many different people. Some uses of the term managed services do not have any hint of technology at all. The term managed services, as used in the technology…
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