It’s Time to Re-Think Multi-Year Managed Services Agreements
Charles Weaver
Ten years ago I would have said multi-year managed services agreements were not only worth negotiating for, but I would also have said they were indispensable to creating value in your MSP practice. I still…
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Survey shows a bright outlook for IT salaries, budgets in 2014 and beyond
Celia Weaver
According to the numbers, 55 percent of IT professionals experienced a pay raise in 2013, averaging a 5.5 percent hike across the board. The importance of technology solutions in the IT world has never been…
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H-P Joins IBM and Cisco in Hunt for Cloud Computing Success
Charles Weaver
It started a few years ago with Cisco engaging with managed service providers to discuss their cloud computing ambitions, then came IBM and followed suit. This week, H-P also announced their intentions to be active…
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Make Delighting Your MSP Customers Job #1 and the Rest Will Fall into Place
Charles Weaver
As the saying goes, “the customer is king,” and businesses who don’t put their customers first often learn this the hard way. This becomes particularly important with cloud services. It’s a brave new world “in…
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What’s the Biggest VAR to MSP Transition Headache?
Charles Weaver
This has been a hotly debated topic for a long time; I mean a really long time. VARs (or any type of break/fix company transitioning into managed services must address a great number of items…
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